INFORMATION ABOUT YOUR EMPLOYER
Team Rockstars IT is a dynamic, energetic and quirky club! With a team of over 500 selected Software Developers we build IT solutions for our customers and with our 100 HQ (headquarter) colleagues we make all our ambitions and dreams come true (think acquisitions and abroad). With us, people at 1, and thus the work happiness of our employees, is what it’s all about. Based on our philosophy of “Happy developers, high impact,” we launched a completely new way of working in 2015: completely tailored to the needs of the IT professionals who will define the world of tomorrow! Our clients recognize this and know how to find us more and more as a result. Rocking Diversity At Team Rockstars IT we embrace a corporate culture as diverse as the digital world itself, from our philosophy and view of the (working) world we want to be a home for everyone. We realize that breaking through frameworks is not always easy, but that is what makes us even more driven to make a difference. We realize that the power of innovation lies in the mix of different backgrounds, perspectives and experiences, but this is where we as a company are far from. We still have a long way to go and would love to change this, together with you! So, if you are a Rockstar at heart, regardless of age, gender, ethnicity or background, we challenge you to join us on an adventure to break the current status quo.
This is what energizes you
As our close-knit community of IT Rockstars continues to grow and the “Rockstars method” is more widely known, so is our impact with our clients. These IT professionals have much to offer along with our organization. To fulfill our ambition as a strategic IT partner for our cool customers, we are looking for a Customer Success Manager. As a Customer Success Manager, you will play a major role in Agile teams services at various clients. Through co-sourcing, you take responsibility for the team and make sure everything runs smoothly, keeping our IT Rockstars happy. Your stakeholder management is therefore on point! How do you inspire the team? What do they need and how can you help? With your extensive experience in software development projects in general, you know how to lead the team in the right direction. As a Customer Success Manager, you will work with our IT Rockstars to ensure that the customer’s goals are met and they are further unburdened. As the name gives away, this role is critical to the success of our clients. Therefore, you are also someone who thinks it’s cool to contribute to that! In addition, your Cloud and CI/CD passion ensures that specific needs are discussed. You will be in close contact with customers, so your communication skills will come in handy! You will be thinking about innovation, working to increase customer satisfaction in a Rockstars worthy manner, preparing quotes and contracts, and reporting and accountability to the customer. The ideal opportunity to be meaningful to our IT Rockstars, the organization’s ambition and the 9+ customer experience!
Agenda that energizes you
09:00-10:00: Admin time! Not always fun, has to be done 😉 10:00-11:00: Internal training on new software 11:00-12:00: Preparing and sending quarterly reports for customers 13:00-15:00: Thinking with the customer about solutions to the problems they are experiencing 15:00-17:00: Preparing presentation for a customer visit on Wednesday
09:00-10:00: Follow-up meeting with a prospect 10:00-12:00: Off to a customer visit with sales to discuss progress 13:00-15:00: Preparing quote for potential customer 15:00-17:00: You lead an internal meeting with the project team about implementation of software at customer
09:00-10:00: Meeting with IT Rockstars about ongoing issues, how can you help them and vice versa? 10:00-12:00: Evaluation discussion with client about the past period! 13:00-15:00: Customer discussions on new features and capabilities in the software 15:00-17:00: Preparation of documentation and manuals for customers
09:00-10:00: Internal meeting with CTO office on customer feedback 10:00-12:00: Conduct customer satisfaction analysis and progress reports 13:00-15:00: Follow up on open cases with customers 15:00-17:00: Prepare key presentations for meetings with customers next week. This week you rocked again 😉
This is where you recognize yourself
Nobody fits all the boxes, but if you come very close to a perfect score you may call immediately!
- Your 9+ mentality matches our ambition;
- Passion for and experience with Agile and Devops way of working;
- You are communicative and establish contact easily;
- Gets energy from thinking about innovations;
- You have good empathy for users and their wants and needs;
- In possession of an HBO/WO degree;
- Extensive experience in software development projects in general and Cloud and CI/CD concepts specifically.
This is what we have to offer you
You step into a benefits package that says you!
- The opportunity to help build one of the fastest growing software service providers in the Netherlands!
- You will receive an indefinite contract right away;
- A salary appropriate to your experience and background;
- A flexible mobility policy (lease car), home office allowance, laptop and phone;
- The Team Rockstars Home Office Store in partnership with Coolblue where you get to purchase 750 Euros worth of products to furnish your hybrid home office!
- Work in a dynamic environment with great flexibility, such as unlimited leave and flexible working;
- Attention to personal development facilitated by our internal Rockademy and in-house coaches;
- You also get a Personal Growth Budget which you can spend on your development as you see fit;
- Working in a safe working environment where you are allowed to criticize where there is always room for new ideas, plans and initiatives;
- Fat events, parties (like trips to Dublin and Berlin and our Chapter Zero festival, Ground Zero move over!) and tech sessions!
- Last but not least, when you start with us, you get our coveted merchandise package that includes sports gear, hoodie and even bathing slippers
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